CANCELLATIONS, RETURNS, REFUNDS AND WARRANTY POLICY

Warranty Policy

At GRASP INTERNET, we prioritize customer satisfaction as the cornerstone of our commitment. As India's leading distributor of dash cams and a curated selection of accessories, we ensure that your confidence in our products is backed by comprehensive warranty coverage.

Main Product Warranty: All products purchased from GRASP INTERNET are accompanied by a robust 1-year warranty. This warranty safeguards against manufacturer defects, excluding any issues arising from product mishandling or mistreatment. For details on returning a defective product, please refer to our Return Policy.

Accessories Warranty: GRASP INTERNET extends a 180-day warranty on all accessories, protecting against manufacturer defects. Similar to other products, this warranty excludes damages resulting from product mishandling or mistreatment. Further information on returning a defective accessory is available in our Return Policy.

Not Covered Under Warranty: Our warranty does not extend to damages caused by accidents, abuse, improper installation, water damage, or theft. Costs related to product removal or reinstallation, alteration, defacement, or removal of serial numbers are also not covered. Additionally, hardwire kits, spares, and installation tools fall outside the scope of warranty coverage.

Returns: We offer a Hassle-Free return policy, allowing customers to return unopened items within 7 days and opened but intact items within 10 days from the order date. Items used or installed are non-returnable. Certain products, such as hardwire kits, OBD-2 kits, CPL filters, installation tools, have specific return conditions outlined in our policy.

Replacements / Exchanges: In the case of a faulty product, we strive to provide an identical or similar replacement. GRASP INTERNET reserves the right to offer a substitute equivalent, depending on availability.

Refunds: Refunds are processed to the original payment mode/account. For Cash On Delivery transactions, refunds are made via bank deposit. The timeframe for refunds varies based on the payment method used.

Limitation of Liability: Warranties do not cover misuse, unauthorized modifications, external causes, or damage resulting from accident, misuse, or abuse. Normal wear and tear, as well as damage to non-branded products used with our items, are also excluded.

Order Cancellation and Returns: Orders can be canceled within 24 hours of placement, provided they have not been shipped. If an order is returned due to unavailability, we will attempt to resend it. If unsuccessful after two attempts, the order will be canceled, and a 100% refund will be issued.

Please note that the above policies are applicable only to products shipped within India and are tailored to the diverse range of products available, including our own brand and other carefully curated brands featured on our online store.

For any further assistance with returns, exchanges, or warranty claims, please contact us at support@graspinternet.com. Your satisfaction is our priority.