Support
Help for every device.
Bought on Amazon or Flipkart? Warranty service is provided by each brand, and our team helps you reach the right channel — quickly, and in India.
Start here
How can we help?
Warranty claims
Every product we distribute is covered by its brand's own warranty. If something isn't working the way it should, write to us with your order ID and a short description — we'll guide your claim to the brand's warranty channel and help you follow it through.
Start a claimShipping & delivery
Our products ship pan-India through Amazon and Flipkart logistics, so your tracking always lives in the marketplace where you ordered. If a delivery goes wrong, we'll help you chase it down.
Where to trackReturns & replacements
Returns inside the marketplace window are handled on Amazon or Flipkart directly. After the window closes, genuine defects fall under the brand's warranty — and we'll help you route the claim.
Read the policyFrequently asked
Straight answers.
Warranty service is provided by each brand under its own published terms. As the distribution partner, Grasp Internet helps you identify the correct channel and assists you through the process, whichever marketplace you bought on.
Email support@graspinternet.com or message us on WhatsApp with your order ID and a short note on what's wrong. We'll confirm the brand's warranty channel for your product and help you take the claim forward — photos or a short video usually speed things up.
Yes. Grasp Internet is the authorised distribution partner in India for all five brands in its network — VOOK, LEKATO, AMPERE, UTECTION, and STRING SWING. Every unit we distribute is sourced through official channels and covered by its brand's warranty.
No. Our products are available on Amazon and Flipkart. This site is the home of the company and its brands — where you learn about the products, and where you come when you need us after the sale.
We answer during working hours — Monday to Saturday, 09:30 to 17:30 IST — and most messages get a first response the same working day.
Unit 572, 5th Floor, Vegas Business Tower, Sector 14, Dwarka, New Delhi 110078. Support guidance is handled remotely for the whole country — there's no need to visit us.